Junior Support Consultant

Job Description

As a Junior Support Consultant, you will start your journey with us in our Microsoft Dynamics ERP Support team, where you will learn to provide exceptional technical support and customer service to a wide variety of Microsoft Dynamics ERP users, on a global scale.

 

Responsibilities:

• Shadow our Developers on a number of bespoke applications
• Assist with the testing and development process
• Pass knowledge gained through Development back to Support
• Work as a hybrid Support Consultant. Working between the two teams depending on business need.

After learning everything you need to from our experienced support team, you will transition through to our Development Team. There you will shadow our Developers on a number of bespoke applications currently under development and assist with the testing and development process.

You will then be responsible for transitioning the knowledge gained of the new developments back to the support team, and the ongoing support of these developments.

 

Skills and Competencies – Essential:

• A-level or above in a relevant subject – i.e. Maths, Computing, Business Studies
• Strong verbal and written communication skills
• Self motivated with a ‘can do’ attitude
• Ability to work in a fast paced environment and to strict deadlines

 

Desirable:

• Accountancy qualification/finance background is beneficial but not essential

Along with the above, you should be willing to share ideas, learn new technology, be enthusiastic about your work, able to work on your own initiative, and develop close and sustainable relationships with your clients and colleagues.

 

What will the interview process be like?

• First stage: A casual 15–20 minute call to get to know you and your experience, and to talk about Nolan and the opportunity we have for you.
• Second stage: A competency-based task will be given to you to complete in a set time frame, so we can see your abilities and way of working.
• Third stage: A more formal face-to-face interview to discuss the job responsibilities and how you fit the job role.

 

Who are Nolan Business Solutions?

Beginning in 1988 with just two developers writing code, we now have over 50 people across our UK and USA offices, and are accredited Oracle NetSuite, Microsoft Dynamics GP, and Microsoft Dynamics 365 solution providers – we certainly have come a long way!

Providing businesses with software solutions, we specialise in new system implementations and utilise our experienced development team to solve the business problems other ERP solution providers shy away from. By taking a consultive approach from the beginning and working closely with our clients, we ensure we fully understand the needs of the business and can therefore implement a solution that adds real value, to give the client a competitive advantage.

 

Why work for Nolan Business Solutions?

At Nolan Business Solutions we are driven by our company culture and core values: Quality, Respect, and Integrity.

Our values guide every decision we make to ensure we maintain the highest levels of customer service and help create an environment that is great to work within. Every employee has the opportunity to progress and feel supported in the process.

 

We pride ourselves in creating a great working culture and in helping develop our staff to meet their full potential, which is why we have our own training program.

We work to a hybrid working model with 3 days per week spent in our offices in Fleet, Hampshire and 2 days working remotely.

 

Benefits of working at Nolan Business Solutions

Some benefits will only be available after you have completed the probation period, and are subject to change.

• Industry leading salary

• Annual flexible bonus

• Private medical insurance

• Casual dress-code

• Pension scheme with employer contributions

• Annual Christmas and Summer parties

• 22 days holiday, increasing annually up to 25 days

• Perkbox subscription (including retail discounts)

• Training and development opportunities

• Free on-site parking at our UK office

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