Dynamics Business Central Support Consultant

Job Description

 

Who are Nolan Business Solutions?

We are the UK’s only NetSuite and Business Central Partner. In business since 1988 and with over fifteen years of experience in migrating businesses to the cloud.

Nolan are a trusted ERP adviser with qualified technical resource and 1,300+ active customers worldwide. Nolan provide ERP consultancy, development, support and training and have a range of forward-thinking custom-built ERP solutions.

Why work for Nolan Business Solutions?

At Nolan Business Solutions we are driven by our company culture and core values: Quality, Respect, and Integrity.

Our values guide every decision we make to ensure we maintain the highest levels of customer service and help create an environment that is great to work within. Every employee has the opportunity to progress and feel supported in the process.

This is a superb opportunity to join our support team. As a Dynamics Business Central Support Consultant, you will provide effective technical support, proactive services, knowledge updates, and fantastic customer service to a wide variety of Dynamics Business Central users on a global scale.

With more than 35 years’ experience in ERP software and the UK’s only NetSuite and Business Central partner, we have a unique level of expertise in both leading ERP solutions, providing impartial insights tailored to our client's specific business needs and requirements.

• Birthday off
• Industry leading salary
• Annual flexible bonus
• Private medical insurance
• Casual dress code
• Pension scheme with employer contributions
• Annual Christmas and summer parties
• 22 days holiday, increasing annually up to 25 days
• Perkbox subscription
• Training and development opportunities
• Free car parking at head office
• One day off per year to take part in a charity event or initiative
• Employee Assistance Programme

What will the interview process be like?

• First stage: An Informal 15-20 minute Teams call, to get to know you and your experience, and to talk about Nolan and the position.
• Second stage: A face-to-face interview to discuss the job responsibilities and how you fit the job role.

Responsibilities:

• Providing effective 1st and 2nd line support to a large number of Dynamics 365 Business Central users/clients.
• Assisting with future implementations and testing for upgrades
• Assisting customers with Extension installs.
• Creating and delivering product features/updates webinars, blog posts, and videos.
• Reviewing customers’ system usage and identifying areas where Nolan can add value to customers.
• Reviewing and updating existing Nolan Product documentation and knowledge base.
• Maintaining professional relationships with customers and clients.

Skills and Competencies

Essential:

• Dynamics 365 Business Central MB-800 Functional Consultant qualification or be willing to study towards it within the first six months of starting in the position.
• Hands-on experience working with Business Central or a similar ERP/Finance solution.
• Background of working within Support/Analyst roles or working within a finance team.
• Customer focused mind set and a drive to add value.
• A-Level qualified or equivalent.
• Strong verbal and written communication skills.
• Strong Documentation and Multimedia skills.
• Ability to work in a fast-paced environment and to strict deadlines.
• Customer focused mind set and a drive to add value.

Along with the above, you should be willing to share ideas, learn new technology, be enthusiastic about your work, be able to work on your own initiative and develop close and sustainable relationships with your clients and colleagues.

We pride ourselves on creating a great working culture and on helping develop our staff to meet their full potential, which is why we have our own training program.

We work to a hybrid working model with 2 days per week spent in our offices in Fleet, Hampshire and 3 days working remotely.

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