Case Study: Softcat
Nolan's eInteract SuiteApp has integrated the UK's #1 IT Reseller Softcat’s back office systems with the IT VAR's supply chain, bringing benefits of:
- significantly reduced cost-per-transaction
- automatic product data updates
- live pricing and stock availability from NetSuite
- sales and purchase order processing
- electronic transaction exchange with distributors
IT Solution Providers need efficient integrated systems to remain competitive.
Many IT Solution Providers find they have a multitude of ERP/Financial, CRM and ecommerce systems to run their business. Often they have been customised and integrated over the years with varying degrees of success. In a fast paced and growing business with often tight margins it is essential that the internal processes and systems are efficient. This is best achieved with a single system that is integrated with your supply chain, quick and easy to customise and automatically upgraded. The system must aid the sales process and make it easy to provide competition beating levels of customer service.
Customer service is paramount and in a competitive market IT Solution Providers need to find ways to differentiate themselves from the competition. To provide high levels of customer service you must have real time information, like despatch dates, serial numbers issued, cases and returns, and a great customer portal and online shopping experience.
To be competitive, IT Solution Providers need fully automated inventory item and EDI feeds with all the major distributors in the industry for drop ship based transactions.
Challenges we overcome
We often hear similar issues being experienced by VAR’s and we have built our solutions around them. Some of the challenges faced are:
The fast pace of business
The need to turn around orders rapidly and accurately every time.
High levels of customer service are fundamental.
The need for a mobile responsive customer ecommerce portal
Without difficult integration with CRM & ERP systems.
The need for a system that copes
With Managed Service Provider requirements as well as selling products.
Cash flow and financial control is paramount when operating a high volume, low margin business model.
Our solutions can handle professional service requirements like resource scheduling, timesheet and billing.
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