Privacy Statement

Privacy Statement

This Privacy Statement governs the manner in which Nolan Business Solutions Plc collects, uses, maintains and discloses information/data collected from users (each, a “User”) of the www.nolanbusinesssolutions.co.uk website (“Site”) and information/data given from customers.

This Privacy Statement applies to the Site and all products and services offered by Nolan Business Solutions Plc.

Personal Data That We May Collect/Be Given

As part of the service we provide to customers we may need access to your system and therefore data. We take the privacy of our customers and the data you provide to us very seriously. For the purposes of the General Data Protection Regulation (GDPR) and all other relevant legislation, Nolan Business Solutions Plc is the ‘Processor’ (we have sold services to you which involve the undertaking of Processing Activities on Personal Data in order to provide the said service).

For customers providing us data/giving us access, you are confirming that you have permission to share any personal information contained within the data, as well as agreeing that you can:

  • give consent on his/her behalf to the processing of his/her personal data;
  • receive on his/her behalf and data protection notices;
  • give consent to any transfer of his/her personal data;

 

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Website, register on the Site, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Website. Users may be asked for details, as appropriate such as, name, email address, mailing address or phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Information Collected Automatically

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

We use Google Analytics to store information about how visitors use our website so that we may make improvements and give visitors a better user experience.

Google Analytics is a third party information storage system that records information about the pages you visit, the length of time you were on specific pages and the website in general, how you arrived at the site and what you clicked on when you were there. These cookies do not store any personal information about you e.g. name, address etc. and we do not share the data. You can view Google’s Privacy Policy below:

Google - https://policies.google.com/privacy?hl=en

IP addresses

An IP or Internet Protocol Address is a unique numerical address assigned to a computer as it logs on to the internet. Nolan Business Solutions do not have access to any personal identifiable information and we would never seek this information. Your IP address is logged when visiting our site, but our analytic software only uses this information to track how many visitors we have from particular regions.

 

How We Will Use the Data You Provide

We take your privacy seriously and will only use your personal information to provide the Services you have requested from us, or for purposes detailed in contracts or as we have identified above.  We will only use this information subject to your instructions, data protection law and our duty of confidentiality.

Our lawful reason for processing your personal information will be “legitimate interests”.  Under “legitimate interests” we can process your personal information if we have a genuine and legitimate reason and we are not harming any of your rights and interests.

We may use the information that Users provide about themselves when placing an order only to provide services to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

We will only make copies of personal data to the extent reasonably necessary for business purposes (which includes back-ups, security, disaster recovery, testing etc.). We will not extract, re-utilise, redistribute or store personal data other than for Business Purposes.  You (the User) acknowledge and agree that, in the course of us providing services to you, it may be necessary for us to access the personal data to respond to any technical problems or queries raised by you and to ensure the proper working of the services provided by us. 

We collect information on our website to process your enquiry, run a survey or deal with an event registration.  If you agree, we will also use this information to share updates with you about our services which we believe may be of interest to you.

We may use email addresses that Users have given to us to send User information and updates pertaining to their order. The email address may also be used to respond to enquiries, questions, and/or other requests. If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or the User may contact us by emailing info@nolanbusinesssolutions.com

Data Retention

We will only store your data for as long as is necessary to provide the required service to you, after which it will be destroyed. Your data may also be deleted if the original purpose for processing the data is no longer relevant, if the original purpose cannot be performed anymore, if you terminate services with us or if you request that the data be destroyed (in this event, you confirm you understand that we will be unable to provide you with the services listed in the support contract).

Data Security

Unless otherwise required for the undertaking of the Services and / or instructed to do so by the Customer, we shall ensure that the Personal Data is kept secure and not decrypted (or reconstituted from pseudonymised form). We will use security practices and systems in line with Good Industry Practice when processing the Personal Data to prevent unauthorised access, copying, modification, storage, reproduction, display or distribution of the Personal Data. Should any of the above occur we will take prompt and proper remedial action.

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.

 

Disclosure of Personal Data

Our work for you may require us to pass your information to our third party service providers, subcontractors and other associated organisations for the purposes of completing tasks and providing the Services to you on our behalf.  However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the Services and we have contracts in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.

We may disclose data to law enforcement and/or regulatory agencies in connection with any investigation or as otherwise required by law.

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

 

Transferring Data Out of the EEA

As part of the services offered to you, the information which you give to us may be transferred to countries outside the European Union (“EU”). For example, some of our third party providers may be located outside of the EU.  Where this is the case we will take steps to make sure the right security measures are taken so that your privacy rights continue to be protected as outlined in this policy.  By submitting your personal data, you’re agreeing to this transfer, storing or processing.  Where our third party supplies are in the US, we have ensured that their services fall under the “Privacy Shield” whereby participating companies are deemed to have adequate protection and therefore facilitate the transfer of information from the EU to the US. You can learn more about Privacy Shield here: https://www.privacyshield.gov/welcome

If you use our services while you are outside the EU, your information may be transferred outside the EU to provide you these services.

When you purchase third party software through us you agree for a primary contact email and name to be passed to this supplier, this supplier will have adequate safeguards and will adhere to data protection rules equivalent or higher than the GDPR. There may be cases when information you have provided needs to be passed to the third party supplier in order to resolve your technical problem or query, in each case we will advise you that we are logging a case with these providers and you will have the option to refuse this (on the understanding that we may then not be able to help you resolve your issue).

Marketing

We would like to send you information about our services which may be of interest to you.  If you have consented to receive marketing, you may opt out at any point. To opt out please email: info@nolanbusinesssolutions.com

Advertising

Ads appearing on our Site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognise your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Statement does not cover the use of cookies by any advertisers. 

Third Party Websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own Privacy Policies/Statements and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Your Rights
  • You have the right of access to your personal records or other information that we hold about you. There is no administrative charge for this service.
  • You have the right to rectify any errors in the data we hold about you. If any data or information we hold about you is inaccurate, or out of date, please contact us and we will correct this immediately.
  • You have the right to have the data we hold about you erased.
  • You have the right to ask us to stop processing your personal data for direct marketing purposes.
  • You have the right to data portability. If you wish to obtain the data you have given us, we will provide this information to you in a commonly used and machine-readable format, with no administrative charge for this service.
  • You have the right to object to any direct marketing or processing of your data.

 

To assert any of your rights set out above, you should send your request to us using our email: dataofficer@nolanbusinesssolutions.com

You will need to provide proof of identity and specify the personal data you want access to, amended or removed.

Data Protection Supervisory Authority

The Data Protection Supervisory Authority in the UK is the Information Commissioners Office (ICO). Should you have any complaints about the way we handle your data, you may direct them to the ICO. More information on the ICO can be found on their website here: https://ico.org.uk

Changes to This Privacy Statement

We have the discretion to update this Privacy Statement at any time. When we do, the latest version will be available on our Site at www.nolanbusinesssolutions.co.uk/privacy-statement. We therefore encourage you to regularly check this page to ensure you are aware and informed of any changes about how we are helping to protect your personal data. You acknowledge and agree that it is your responsibility to review this Privacy Statement periodically and become aware of modifications.

Contact Us

If you have any questions about this Privacy Statement, please contact us:

By email: dataofficer@nolanbusinesssolutions.com

In writing: Cedar House, Ancells Road, Fleet, GU51 2UN (Please mark for the attention of the Data Officer)