Multiple communication channels
With multiple communication channels, you can communicate with us the way you want to; phone, email, customer portal, online chat and remote support.
You also have the ability to track your support cases in your personal customer portal from opening to close, and be able to return to closed cases if you ever need to. You will always know exactly where your cases are and how they are being actioned, allowing you to give timely updates to your business about any system issues.
We offer a comprehensive support desk to assist your business throughout the lifetime of your system based in our UK, Hampshire office.
New systems implementations
As well as the dedicated support service, we offer all customers a personal account manager and a customer care coordinator so you can always be sure there will be someone available to talk to you who will know your system.
The support desk consultants are trained to give the highest quality customer service with an excellent knowledge base and they are always happy to help with an enthusiastic attitude.
Nolan Business Solutions were one of the first NetSuite Solutions Providers in the UK when we signed up in 2007. The Fixed Asset module in NetSuite was actually written by Nolan which shows how experienced we are with NetSuite and we bring all this experience to our support desk.
Partnered for nearly 30 years
We have been Dynamics GP partners since 1995. This means we have a vast array of experience and expertise when it comes to supporting our customers. We hold the source code to every version of Dynamics GP.
This means we can look deep into the product and understand exactly what it is doing. This insight is invaluable when it comes to Support.
Tailored to meet your needs
We understand each customer has their own requirements on what they need from their support service. This is why we offer support contracts that are tailored to meet your specific needs.
Ready to chat?
Our expert team are here and ready to help you, so send us a message or give us a call