The implementation of NetSuite enabled us to accelerate our growth because it gave us the flexibility to tailor the system to our business processes, rather than the other way around.
Company at a Glance
- Location
Kettering, UK
- URL
www.totalcomputers.co.uk
- Solution
NetSuite Advanced Financials Inventory Management
- Industry
IT Solution Provider
- Applications Replaced
Sage 200
Total Computers
Why were Total Computers looking for a new system?
Outgrown Sage 200
Fast-growing B2B IT reseller faced functional and scalability limitations with Sage 200 that limited its ability to grow the business.
Inflexible software
Inflexibility and an inability to customise Sage resulted in high IT costs and a need for expensive upgrades.
Lack of information
Management and sales lacked timely information on business performance, resulting in guesswork decisions.
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Customer Success
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Award-winning
U.K. IT reseller achieved 50% revenue growth in the first year after upgrading from Sage to NetSuite, with 30% increase in the customer base and workforce.
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Costs down
Cost of processing a sales order decreased 20% in first 12 months after going live on NetSuite in January 2013.
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Rapid growth
NetSuite flexibility and visibility have supported rapid growth in sales of Dell, HP, Lenovo and other IT products to mid-market firms in the U.K. and Europe.
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Vast supply chain
Total Computer Networks has dramatically improved its command of an extended supply chain of 100,000 products from over 600 suppliers.
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Improved efficiency
NetSuite helps Total Computer Networks efficiently execute both drop-ship orders and products shipped directly from the company warehouse.
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Increase customer satisfcation
Real-time visibility into order status and in-house and supplier inventory improves fulfilment efficiency and customer satisfaction.
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Automated invoicing
Automated invoicing eliminates time-consuming manual work, supports an efficient order-to-cash lifecycle and accelerates cash flow.
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Powered by the cloud
Cloud mobility with anywhere, anytime access supports mobile sales personnel, offices in Kettering and Manchester and the company warehouse.
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Portable CRM
With iPhone/iPad usage, NetSuite CRM helps sales personnel improve sales effectiveness and customer service.
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Rich reporting
NetSuite dashboards and rich reporting capabilities give management on-demand insights into financial and operational performance.
Our ability to customise forms, searches and alerts in NetSuite enabled us to match our system to our business rather than the other way around, making our operations far more effective
Outgrown Sage 200
Fast-growing B2B IT reseller faced functional and scalability limitations with Sage 200 that limited its ability to grow the business.
Infelexible software
Inflexibility and an inability to customise Sage resulted in high IT costs and a need for expensive upgrades.
Lack of information
Management and sales lacked timely information on business performance, resulting in guesswork decisions.
Solution
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Cloud flexibility
Facing a costly upgrade to its on-premise Sage solution, Total Computer Networks selected NetSuite as an ideal cloud platform with the flexibility needed to capitalise on its growth potential.
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Scalable solution
Implementation and customisations by NetSuite Solution Provider partner Nolan Business Solutions helped ensure a flexible, scalable solution tuned to unique business needs.
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Streamline transactions
eInteract SuiteApp from Nolan Business Solutions streamlines transactions with suppliers through EDI integration between NetSuite and the Onetrail Trading Partner Network (TPN).
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Real-time
Real-time price and availability information enables easy access to distributors’ inventory.
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Reduce cost per transaction
Automatic product catalogue updates and EDI for purchase orders reduce the cost per transaction and wins back sales staff time.
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