The implementation of NetSuite enabled us to accelerate our growth because it gave us the flexibility to tailor the system to our business processes, rather than the other way around.

Total Computer Networks

Company at a Glance

  • Location

    Kettering, United Kingdom

  • URL

    www.totalcomputers.co.uk

  • Solution

    NetSuite Advanced Financials Inventory Management

  • Industry

    IT Solution Provider

  • Applications Replaced

    Sage 200

Customer Success

  • Award-winning

    U.K. IT reseller achieved 50% revenue growth in the first year after upgrading from Sage to NetSuite, with 30% increase in the customer base and workforce.

  • Costs down

    Cost of processing a sales order decreased 20% in first 12 months after going live on NetSuite in January 2013.

  • Rapid growth

    NetSuite flexibility and visibility have supported rapid growth in sales of Dell, HP, Lenovo and other IT products to mid-market firms in the U.K. and Europe.

  • Vast supply chain

    Total Computer Networks has dramatically improved its command of an extended supply chain of 100,000 products from over 600 suppliers.

  • Improved efficiency

    NetSuite helps Total Computer Networks efficiently execute both drop-ship orders and products shipped directly from the company warehouse.

  • Increase customer satisfcation

    Real-time visibility into order status and in-house and supplier inventory improves fulfilment efficiency and customer satisfaction.

  • Automated invoicing

    Automated invoicing eliminates time-consuming manual work, supports an efficient order-to-cash lifecycle and accelerates cash flow.

  • Powered by the cloud

    Cloud mobility with anywhere, anytime access supports mobile sales personnel, offices in Kettering and Manchester and the company warehouse.

  • Portable CRM

    With iPhone/iPad usage, NetSuite CRM helps sales personnel improve sales effectiveness and customer service.

  • Rich reporting

    NetSuite dashboards and rich reporting capabilities give management on-demand insights into financial and operational performance.

Our ability to customise forms, searches and alerts in NetSuite enabled us to match our system to our business rather than the other way around, making our operations far more effective

Total Computer Networks

Outgrown Sage 200

Fast-growing B2B IT reseller faced functional and scalability limitations with Sage 200 that limited its ability to grow the business.

Infelexible software

Inflexibility and an inability to customise Sage resulted in high IT costs and a need for expensive upgrades.

Lack of information

Management and sales lacked timely information on business performance, resulting in guesswork decisions.

Solution

  • Cloud flexibility

    Facing a costly upgrade to its on-premise Sage solution, Total Computer Networks selected NetSuite as an ideal cloud platform with the flexibility needed to capitalise on its growth potential.

  • Scalable solution

    Implementation and customisations by NetSuite Solution Provider partner Nolan Business Solutions helped ensure a flexible, scalable solution tuned to unique business needs.

  • Streamline transactions

    eInteract SuiteApp from Nolan Business Solutions streamlines transactions with suppliers through EDI integration between NetSuite and the Onetrail Trading Partner Network (TPN).

  • Real-time

    Real-time price and availability information enables easy access to distributors’ inventory.

  • Reduce cost per transaction

    Automatic product catalogue updates and EDI for purchase orders reduce the cost per transaction and wins back sales staff time.

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