We are the UK’s only NetSuite and Business Central Partner. In business since 1988 and with over fifteen years of experience in migrating businesses to the cloud.
Nolan are a trusted ERP adviser with qualified technical resource and 1,300+ active customers worldwide. Nolan provide ERP consultancy, development, support and training and have a range of forward-thinking custom-built ERP solutions.
Job description:
This is a superb opportunity to become an integral part of our NetSuite Support team, providing technical support alongside fantastic customer service to a variety of NetSuite users on a global scale.
Responsibilities:
Provide effective 1st and 2nd line support to a large number of Oracle NetSuite users/clients
Assist with future software implementations and testing for upgrades/releases
Assist with bundle updates and SDF deployments of Nolan products
Creating and delivering product features and updates webinars, blog posts, and videos.
Reviewing customers’ system usage and identifying areas where Nolan can add value to customers.
Reviewing and updating existing Nolan Product documentation and knowledge base.
Maintaining professional relationships with customers and clients.
Effectively manage, update and document support cases in line with Nolan Business Solutions processes and required standards.
Skills and Competencies
Essential:
Oracle NetSuite Suite Foundation qualification or be willing to study towards it within the first six months of starting in the position.
Hands-on experience working with Oracle NetSuite or a similar ERP/Finance solution.
Background of working within Support/Analyst roles or working within a finance team.
Customer focused mind set and a drive to add value.
The ability to effectively query and use AI tools (M365 Co Pilot / Claude )
A-Level qualified or equivalent.
Strong verbal and written communication skills.
Strong Documentation and Multimedia skills.
Ability to work in a fast-paced environment and to strict deadlines.
Customer focused mind set and a drive to add value.
Along with the above, you should be willing to share ideas, learn new technology, be enthusiastic about your work, be able to work on your own initiative and develop close and sustainable relationships with your clients and colleagues.
Why work for Nolan Business Solutions?
At Nolan Business Solutions we are driven by our company culture and core values: Quality, Respect, and Integrity.
Our values guide every decision we make to ensure we maintain the highest levels of customer service and help create an environment that is great to work within. Every employee has the opportunity to progress and feel supported in the process. Nolan Business Solutions is also Certified™ by Great Place To Work®, recognised as one of the UK’s Best Workplaces for Development, Technology and for Women - creating an inclusive environment for all.
Birthday off
Industry leading salary
Annual flexible bonus
Private medical insurance
Casual dress code
Pension scheme with employer contributions
Annual Christmas and summer parties
22 days holiday, increasing annually up to 25 days
Perkbox subscription
Training and development opportunities
Free car parking at head office
One day off per year to take part in a charity event or initiative
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