How do you maintain a positive relationship with your clients?
Customer relationship management (CRM) is a system that enables your business to collect and bring together data so you can have a complete view of your customer.
CRM is essential for businesses looking to streamline the process of information gathering for sales, marketing and customer service. This will allow you to make informed decisions on everything from cross-selling and upselling opportunities to targeted marketing campaigns, as well as delivering complete customer care.
Nolan Business Solutions are specialists in delivering CRM solutions that will help you get the most out of your CRM investment. We work with a number of industry-leading CRM software products, so we're ideally positioned to identify and recommend the right solution for your needs.
Dynamics CRM is highly customisable and its integration with familiar Microsoft Office applications will ensure high user adoption and lower training costs.
Dynamics CRM seamlessly integrates with Microsoft Dynamics GP, extending and completing the customer view. This fully integrated solution delivers the high performance and operational insight that will help you take your business forward.
Key Dynamics CRM areas are Sales, Marketing and Customer Service. Each area gives users access to role based information to ensure that their customer facing role is maximised;
Sales: optimise your sales efforts through a complete view of customer data online or offline and get real-time access to leads, increase time with customers, shorten sales cycles, increase close rates and identify cross- or up-sell opportunities.
Marketing: transform every touch point into a marketing opportunity and harness the undiscovered potential within your customer base.
Customer Service: respond faster to customer service issues and empower your service organisation to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability.
NetSuite CRM is the only CRM solution which is completely integrated with the back office order management, fulfilment and financials, giving companies a complete 360 degree customer view.
This seamless integration ensures your business is operating on the same customer and transactional data and gives you real-time visibility of your customer lifecycle from lead to order to customer care.
Key NetSuite CRM areas;
Sales force Automation: supercharge your sales performance with a seamless sales process from opportunity, upsell and quote management to sales forecasting, order management, fulfilment and even sales commissions.
Marketing Automation: automate your entire marketing process. Effectively manage your leads, campaigns, keyword and SEO (Search Engine Optimisation) marketing. Benefit from Email marketing software and web to lead forms. Measure the success of marketing campaigns and take the complexity out of lead qualification and conversion.
Customer Service Management: NetSuite CRM customer service management includes case management, time tracking, real-time customer access to Customer Portal and online knowledge base management and integrates with all other NetSuite functions, helping you improve customer satisfaction, attract new customers and lower service costs.
To find out more about the CRM systems we offer please click on the link below or email us at firstname.lastname@example.org