Mark Hennessy, Managing Director at Nolan Business Solutions, has spent the last 10 years of his career working with SME’s to select and implement new ERP and CRM systems. One of the things he experiences time and time again is that it is actually incredibly difficult to run a successful ERP selection process and make an informed decision between systems. How can you avoid mistakes when selecting a new ERP, finance or CRM system? What is the best way to replace systems that are no longer meeting your organisational goals?

It usually takes an experienced hand who has been through this process a few times to manage it successfully, and they usually end up buying a system they have used before because they trust it and already know how it works. The problem with this approach is the system chosen may not actually be the best fit for the business and decisions may be influenced by personal comfort with a system that is known.

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