With the reopening of the global economy, every business needs to reassess its strategy and operations to properly position for the recovery. Fortune favours the bold, and in order to get through this crisis, organisations must take decisive action. With that in mind, NetSuite conducted extensive interviews with hundreds of organisations, small and large, across all industries. We’ve prepared a guide to aid business leaders in taking decisive action and optimally positioning their organisations.


While no list can be comprehensive, NetSuite’s Brainyard research team has aggregated the questions being asked and steps being taken by the best run and most agile organisations.


We break down the actions into the following areas:
1. Business Model Assessment
2. Financial Check
3. Health/Safety/Legal
4. Scenario Planning
5. Customer Retention & Acquisition
6. Packaging/Pricing/Payments
7. Organisational Alignment

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